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System to be Serviced
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Maintenance requests are dispatched by computer.
These three criteria are required to transmit your request to the proper location. Incorrect information will take longer to process as it has to be redirected manually. This could mean, for example, that a service technician near your home at the time of your request, could be across town and unavailable by the time the request is redirected.
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| Current Status |
| Type of Service Requested |
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Describe the problem
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You can't tell us too much. Please read about this type of repair before submitting o request. You observe the systems in your house for months - telling us what you experienced can often allow us put parts and tool on the truck for the service required. Often, we can just tell you what to do for immediate relief or safety - such as check the circuit breaker box.
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| Did you read the service bulletin? |
We update and compile bulletins to get you up and going faster - might be information we need to get from you - could be a trick you might try to get a temporary fix while waiting for us - could be a warning so that you don't hurt yourself or damage something seriously.
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Location of the problem?
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We need to know which wall, which faucet, which bedroom so we know where to go to observe (or recreate) your issue. If you say the bedrooms are not as cool as the living room - it's reasonable that the technician could service the master suite or the guest rooms and not both. Be specific.
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What is the prior repair history?
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If it happened a month ago, if you fiddled with it and it got worse, if it ran slower and slower and then stopped - please tell us. Telling us what you experienced can often allow us put parts and tool on the truck for the service required. Often, we can just tell you what to do for immediate relief or safety - such as check the circuit breaker box.
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Your Name
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Our service staff is primarily available by e-mail and we will respond as much as we can by email.
BUT, in some situations we need to speak to you, so please give us a cell phone or regular phone WHERE WE CAN REACH YOU.
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Contact Info
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